Emergency Information
If you are having a bad reaction to medication or other symptoms, this information will help you know what to do.
During Clinic Hours (Monday-Friday, 8am-5pm)
Call our main number at 505-272-4946 (or toll-free at 800-432-6806). Our telephone triage nurse can help you manage your symptoms and will contact your physician.
After Hours
The UNM Cancer Center is closed on weekends and holidays. If our clinic is closed and you are experiencing a medical emergency, dial 911 or go to the nearest emergency room immediately.
If it is not a medical emergency, call us at 505-272-4946 (or toll-free at 800-432-6806) to be connected to our answering service. If for any reason you cannot connect to our main number, you can call our answering service directly at 505-857-3758.
Answering Service
Our answering service will ask you the following questions, then contact Nurse Advice New Mexico.
- If you are calling for the patient, what is the patient’s name?
- What is your name?
- Where are you being seen? (UNM Cancer Center or Lovelace)
- What is your telephone number?
- What is the patient’s date of birth?
- Who is the patient’s doctor?
- Why are you calling?
A nurse from Nurse Advice New Mexico will call you back and ask you some more questions. After talking with you, the nurse will take one of the following actions:
- Give you some suggestions for you to care for yourself
- Tell you to get medical care right away
- Transfer your call back to the answering service. You will be asked to hold while they contact a doctor for you.