Billing, Financial Assistance & Related Services
Throughout your cancer care, you may have questions about payment, financial assistance and your medical records. The offices below will be able to answer your questions related to all aspects of patient administration.
Appointment Scheduling
New Patients | 505-272-2839
Established Patients | 505-272-6337
When you call the UNM Cancer Center to schedule your appointment, our staff will tell you what information you need to bring to your appointment and answer any questions you may have. To cancel or reschedule appointments, please call 505-272-6337 at least 24 hours before your scheduled appointment.
Billing | 505-925-0109
The Billing Office is responsible for verifying our patients’ health care insurance coverage, assisting patients with obtaining insurance authorizations to receive treatment and collecting payments and co-payments, depending on the patient’s insurance plan. However, it is the patient’s responsibility to understand the terms of his or her health care plans. You may receive statements from different sources including the UNM Cancer Center, the UNMH Adult Infusion Center, UNMH Radiology and TriCore Reference Laboratories. All of these sources work together at the UNM Cancer Center facility to provide services to our patients.
Financial Assistance | 505-925-0105
The Financial Assistance Office is available for patients who do not have health insurance and need help paying their medical bills. Our financial assistance staff can determine if patients meet specific criteria required to apply for financial assistance programs. They can also help patients create a payment plan to cover their medical treatments.
General Services Assistants (GSAs) | 505-925-0101
The General Services Assistants serve our patients in a variety of ways. GSAs provide wheelchairs, transport assistance, patient parking passes, directions and maps to other clinics. GSAs will valet park your vehicle upon request, and can assist patients with transportation needs by calling cabs or other city transportation services. To request any of these services, please see a General Services Assistant at the desk located at the entrance of the UNM Cancer Center, or call the number above.
Clinical Administrative Support Desk | 505-272-4946
The staff at the Clinical Administrative Support Desk assists callers and community healthcare professionals with general information. In addition, they help direct patient health-related issues to the appropriate healthcare provider. They help verify UNM Cancer Center and UNM Hospital medical appointments and labs, and troubleshoot and resolve patient scheduling issues.
Interpreter Language Services (ILS) | 505-272-5399
UNM Hospital Interpreters are available to facilitate communication among patients, their families and their health care team in the following languages: Spanish, Navajo, Vietnamese and Sign. Interpreters are available during clinic visits to translate consents and assist in family and medical team conferences, patient education and any other special requests. Interpreters can be provided via telephone services when an on-site interpreter is not available or for languages staff interpreters do not speak. If you need an interpreter, please request one when you schedule each appointment. For general information about the Interpreter Language Services Program at UNM Hospital, call 505-272-5399.
Medical Records | 505-925-0106
In accordance with HIPAA regulations, patients may request copies of their medical records for personal use by contacting our Medical Records Office.